Cancellation Policy

NXG FIT Cancellation Policy

At NXG FIT, every order is handled with care to ensure you receive premium quality products with a smooth shopping experience.

We understand that sometimes plans change. Our cancellation policy is designed to make the process simple and transparent.

Customers can request order cancellation before the product has been processed or shipped.

Cancellation requests must be raised within 12 hours of placing the order.

Once your order has been packed, dispatched, or handed over to our delivery partner, cancellation will no longer be available.

To request cancellation, please contact our support team with your:

• Order ID
• Registered Email ID / Phone Number
• Reason for cancellation

Our team will review and assist you with the request.

For successfully cancelled prepaid orders:

• Refunds will be processed to the original payment method
• Refund processing may take 5–7 working days depending on your bank/payment provider

COD orders can be cancelled before dispatch.

Once shipped, we request customers to accept the delivery to maintain a smooth shopping experience.

Repeated cancellation of COD orders may affect future COD availability.

NXG FIT reserves the right to cancel an order due to:

• Product unavailability
• Incorrect pricing or product information
• Payment verification issues
• Delivery service limitations

If a prepaid order is cancelled from our side, a complete refund will be initiated.

For cancellation-related queries, reach out to us:

NXG FIT
Evolution in every stitch.